:: Delivering value – We do exactly in what we preach!!

When it comes to value, every company faces the same challenge - obtaining value from suppliers, and delivering it to customers and shareholders. In today's economy, these challenges are even more critical as the need to keep ahead of the technology curve and provide customers with leading-edge products collides with the goal of managing costs and delivering on shareholder expectations. Faced with these conflicting demands, many of our customers are seeking to partner with a quality control & assurance service provider that understands their need to provide and receive value. Many of these customers are discovering that CSQR is their best source for such value. This year 100 % of our customers switched contract to us as the result of dissatisfaction caused by their previous provider in terms of value and service quality.

:: Lean thinking is key to the success

Waste - defects, transportation, waiting, unnecessary motion, repacking, processing and unused creativity - is at the root of all unprofitable activity. CSQR provides customer value by delivering related services in the most cost-effective and efficient way possible. We achieve this by:

• raising the level of awareness surrounding the benefits of implementing Lean principles;
• creating a foundation on which to apply those principles;
• facilitating their application and implementation across our operations
• Encouraging all employees to take ownership of workplace / workstation and process improvements.

Combined with a focus to deliver Six Sigma quality in customer service and satisfaction, CSQR’s Lean effort elevates the rate of continuous improvement in our operations, improving our cost-competitiveness and effectiveness as a Quality Service provider -partner, and increasing our ability to deliver value.

:: We think Lean at our Customer premises!!

The goal of Lean is to move from “current state” to the, so-called, “future state” of optimal performance at which all activity adds only value to the product and truly meets customer requirements in terms of quality, delivery and cost.

CSQR utilizes a variety of principles and tools from its “CSQR Industry Best Practices” (CIBP) roadmap to achieve this. The CIBP serves as the basis for our ongoing efforts to simplify internal and external processes (at our customer facilities) and reduce operational inefficiencies through the elimination of non-value-added activities.

The CIBP can be used collectively or discretely to deliver Lean concepts and ensure a sustainable system within the future state. Lean tools include:

• 5S - Cellular layout to reduce material handling, improve communication and facilitate single piece, continuous flow manufacturing.
• Line change-over time reduction to enable smaller lot sizes.
• Pull system manufacturing to manage material replenishment issues.
• Cross-training to enable workforce flexibility.
• Process Control plan audit - Line stop/escalation processes to reduce defects.
• Six Sigma projects to decrease process variation.
• Visual management systems for improved communication, parts management and monitoring.
• Ownership and free program support by regional leadership team.

These tools enable us to deliver value to our customers to pass onto their customers with ever-increasing agility, execution excellence, predictability and cost-efficiency.

:: Your Lean Partner

CSQR’s commitment to eliminating waste, empowering employees and focusing on continuous improvement enables us to create efficiency in all areas of our business and create a standard for Lean best practices that helps us to gain our customer proclaimed position as an industry leader .