CSQR Corporate Values declares and defines the rights of employees and stakeholders to participate in long-term corporate and personal growth, while imposing certain disciplines on management obliging “open-door policy” at all times. These elements ensure a balance between employees, stakeholders and management, while allowing CSQR to maintain a healthy professional environment encouraging overwhelming quality services and delighted customers.

At CSQR, we are proud of our history of success in service industry. At the same time, we know that success of our company relies equally on the way we work with our customers and the way we work with ourselves.

Our customers depend on us to be global leaders in innovation, quality and service. With our Competitive Design point, we benchmark to ensure the highest possible standards, setting us apart from our competitors and making us the partner of choice in providing services.

Our approach fosters a commitment to superior service and reinforces our high workplace morale.

Service alone will not guarantee our future success, so we rely on our values to ensure that creativity, commitment and passion are a part of everything we do.

:: Our Values Listed

To ensure continued financial success, pride in our workplace and high morale, we are committed to achieving CSQR's goals through adherence to these stated values and principles.

:: Customers

CSQR's success is driven by our customers' success.

• It is easy to do business with us.
• We respond to our customers' needs with speed, agility and a 'can do' attitude.
• We are competitive with our commitments and we meet them.

:: Quality
 
Customers define Quality

Combining feedback from hundreds of clients with insights, we ensure that all employees are involved, motivated, and take responsibility of all quality issues. Suddenly, the world of manufacturing becomes lean; your success is directly linked with productivity, leading to delighted stakeholders in your business.

• Requirements are clearly defined, communicated and understood.
• We strive for error-free work and defect prevention.
• Variances are detected and permanently corrected at the source, ensuring that defects do not escape to the customer.
• Continuous improvement is designed into every aspect of our business.
• Quality is everyone's responsibility.
• We do not compromise quality.

:: People

Our Most Valuable Resource

We understand that most precious resource is Our people—based on Personal Development, Individual Excellence and Respect. We are aware that when our people achieve their best, so do our clients—and our business prosper. Our people excel in diverse range of skills, talent, experiences and backgrounds. Our people are diverse in their backgrounds and distinctive in their accomplishments. We seek individuals with outstanding character, sharp mind, quality driven, and the ability to work effectively with people at all levels in an organization to meet a client’s unique needs.

We are responsible and trustworthy. We have a sense of ownership and perform best when:

• No matter how dispersed our teams are, they work from a common approach with the same set of methods and tools, and they stay continually in touch through our communications, knowledge-sharing and lesson learned infrastructure.
• Respect for the individual is demonstrated and we treat each other with dignity and fairness.

• Diversity and equity are embraced in all our policies and practices.
• Status differentials are based only on business requirements.
• Conflict is resolved in a direct and timely manner.
• Work is stimulating and challenging.
• There is a balance between work and personal life.
• The leadership team sets an example by demonstrating commitment to these values and principles.

:: Communication

We take time to listen and ensure understanding.

• Information is shared to maximize understanding, commitment and ownership.
• Communication is clear, timely, honest, accurate and takes place directly between concerned parties.
• We constructively offer and accept feedback.

:: High-Caliber Workforce

We maintain a high-caliber workforce. We do not subcontract temporary agency for our workforce need.

• We attract and retain people with the best qualifications, skills, aptitudes and attitudes that match our long-term requirements and work culture.
• We are trained and qualified to be proficient in our jobs.
• The development of appropriate technical, interpersonal and team skills is a shared responsibility between CSQR and each employee.
• We are responsible for effective knowledge transfer, skills development and succession planning.
• Developmental and job opportunities are known and accessible to all employees.
• We are committed to continuous learning.
• We have a flexible workforce in which employment arrangements may differ. We are committed to making employment a rewarding experience for both CSQR and the individual.

:: Partnerships

Mutually beneficial relationships with customers, suppliers, educational institutions and the community are essential.

• The highest standards of ethical behavior are followed in all of our dealings.
• We understand and anticipate our partners' needs and capabilities, and help them plan for future requirements.
• Suppliers and other partners are recognized as an extension of our team.
• We support and encourage community involvement.

:: Teamwork & Empowerment

We work together to achieve CSQR's goals.

• We support CSQR's goals over a team's or individual's business goals.
• Teams have the necessary skills, resources, information and authority to self-manage both social and technical issues.
• Roles and responsibilities are clearly defined and understood.
• Adaptability, flexibility and initiative are expected from all.
• We willingly undertake any task required for the effective operation of our business.
• Leadership roles and activities are shared.
• Decisions are made: at the source; based on input from those affected; considering both business and individual needs.
• We are accountable for our actions and responsibilities.
• We challenge boundaries and practices to initiate improvement.
• We encourage activities that build teamwork and high morale.

:: Service, Customer Satisfaction & Continuous Improvement Processes

Our success is based on service, Customer Satisfaction and Continuous improvement leadership.

• We make optimal use of resources and adhere to defined processes.
• We strive for simplicity and ease-of-use in the design of internal & external processes.
• Processes and systems are understood and developed with input from those responsible for execution.
• We use tools, technology and processes best suited to sustain our competitive advantage.

:: Compensation Recognition

Our compensation programs are competitive and influenced by overall company success.

• We know what is expected of us and how our contribution is measured.
• Ongoing poor performance is not tolerated.
• We encourage innovation and risk-taking, and treat errors as opportunities to learn and grow.
• Skills, knowledge and contributions to the achievement of goals are key elements that influence compensation, recognition and opportunity.
• Individual, team and company achievements are recognized in a fair and consistent manner.
• We celebrate our successes.

:: Environment

We take pride in our workplace and are a responsible corporate citizen.

• Each of us is obligated to maintain a safe, clean, healthy and secure work environment.
• Our workplace is a showcase of our capabilities.
• We promote a healthy lifestyle.
• We protect the environment.

:: Making It Work

The transition to a workplace consistent with these values and principles will take time, patience and ongoing participation from all of us. This will be a continuous process and there will be obstacles along the way, but with tolerance and perseverance we will succeed.