:: Quality Systems

An ISO certification is easily achievable, certified and audited in most part of the world. ISO certification does not guarantee that supplier’s QMS is effectively implemented. CSQR auditor conducts the following standard audit :

• TS/ISO 16949
• ISO 9000:2000
• ISO 14000
• MIL STD
• AS 9100

:: Process Audit

Before selecting a supplier or after a supplier has been contracted for production, the customer should eliminate potential quality issues. CSQR supplier process audit will look at the supplier's manufacturing processes to verify:

• Design Record - Includes key characteristics identification
• Design Failure Mode and Effects Analysis (FMEA) – Quantifies risks or potential failures
• Process FMEA - Quantifies risks or failures due to Process
• Process Control Plan (PCP)- Lists the SPC and other controls needed to lessen potential failures
• Standard Operating Procedures - Describe Work that flows across functions
• Work Instructions - Describe work done at a Work Station

The CSQR Process Auditors will distinguish a good FMEA and Supplier Control Plan from a weak Plan and co-ordinate customer's specified requirements. Using CSQR helps you to prioritize corrective and preventive actions at various stages of product realization.

:: Supplier Capability Audit

Supplier Capability Audit helps to check out the supplier's technical capability to ensure the supplier has the knowledge, the technical manpower, the technical facilities, the mastery of your technical documents and technical feedback to the customer. We could help if you are in negotiating with a new supplier, your Supplier has new facilities, new investment in an industry, is inexperienced with a new technology or your current supplier acquired new facilities in overseas to handle new products utilizing untried technologies.

Supplier Capability Audit minimizes the manufacturing problems arising from contracting a supplier that may be hiding his technical weaknesses. It makes it easier for you to gauge your supplier's capability and to devise an action plan to help him overcome technical obstacles.

:: Technical Compliance

Supplier quality defects and product failures are caused mainly by supplier technical inefficiency and customer inability to communicate and monitor supplier technical functions. A Supplier's production management objective is to make what must be made and meet their production quota. CSQR Technical Compliance Team is made up of Product Technical Specialists who have specialization in products they know best. Knowing their Products means knowing the technical and design requirements, and the safety and technical standards. The Technical Compliance Team will:

• Review Customer’s technical, design and specifications requirements and documentation with Supplier.
• Provide a Technical Feedback Loop between Customer and Supplier to ensure that Supplier get a good idea of customer’s preferences and supplier’s concerns
• Review Supplier’s recommendations and use of alternative components versus customer approved components.
• Follow up on Supplier Assessment audit of Technical Capabilities for better Supplier Capability Enlargement.
• Provide a continuous feedback on Supplier Technical Problems.
• Review Supplier Original Equipment Manufacturing designs for Customer.

:: Dock Audits & Shipment Audits

Sometimes Supplier quality defects and product failures are caused after final inspection and shipment out of the supplier’s dock. Loading or staging inappropriately might cause problem with certification label, destination label or even part movement within the packaging during transit for drop shipment. CSQR also monitors truck arrival for critical shipment and On Time Delivery (OTD) records.

:: Supplier Audits
Managing a bad supplier consumes too much management time. It also results in unexpected quality and production surprises that lead to high unbudgeted cost of quality, line spill, line accumulation. If you missed filtering them out during the pre-contract stage, your problem prevention is using CSQR to make regular 3rd party in-process audits, conducted at regulated intervals, it could be quite effective. Also in-process audits helps to keep the suppliers on their toes. It is also a reminder to that you are serious about getting good products.

CSQR can customize a Regular Audit Program that includes a series of audits on a multiple number of suppliers in the same location. A program audit can include a design audit, a Supplier Feedback Audit and even a Social Accountability Audit.

• When the ISO Certification is only good as a marketing tool
• When a supplier’s technical capabilities must be measured against supplier’s words
• When supplier management attitudes and culture must be compared against actual production systems and actual factory practices
• When the quality and product defects cost too much and you need to find the root causes
• When the supplier says "no problems" to everything you want
• When the Purchase Order is given and Works In Progress begins
• When a new product is a follow up to an old product at the same supplier
• When supplier technical and production feedback is weak

:: Other Audits

• ISO/TS 16949:2002 Internal Systems Auditor
• ISO 14000 Internal Auditor
• Label Auditing
• Shipping Auditing
• Critical Process Auditing
• Customer complaint & 8D Problem Solving aid
• APQP & launch support auditing
• SPC methods; GD&T; FMEA; 5S; lean manufacturing
• process and machine capability requirements auditing
• Process Control Plan Auditing – PCP Audit
• Shop Floor Excellence Audit